🛠️ Crew Ops Pro Troubleshooting Guide

• Solution: Check your email for a "Set Password" link or use the Login Page to sign in. If you have forgotten your password, use the reset flow.

• Solution: Return to the signup page and restart the process. If the payment went through but the account wasn't created, contact support with your transaction details.

• Solution: Check your Spam/Junk folder. Ensure support@crewopspro.com is whitelisted. If using a custom domain, ensure your Resend domain verification is complete,.

• Solution: Go to Settings → Integrations, scroll to Per-Tenant Configuration, and paste your public Mapbox token,.

• Mapbox Token: Ensure your token has traffic permissions enabled.    
• Coordinates: Verify that the jobs have valid latitude/longitude coordinates (the system should auto-geocode these).

• Active Routes: Ensure the technician actually has jobs scheduled for the current date.

• Twilio Setup: Verify your Account SID, Auth Token, and Phone Number are correct in Settings.    
• Customer Data: Ensure the client has a valid mobile number in their profile.    
• Preferences: Check if the specific notification type (e.g., "On My Way") is enabled in your settings.

• Solution: Move to an area with signal. The app automatically processes the queue (IndexedDB) in the background. Do not clear your browser cache/data while offline, as this will delete unsaved work,.

• Solution: On the technician's device, go to Settings → Privacy → Location Services and set Creative Job Hub to "Always Allow" or "Allow While Using App".

Getting Started

Q: How do I install the mobile app? A: You can install it on iOS or Android directly from the browser (PWA) by tapping "Share" > "Add to Home Screen." Native versions are also available if distributed via the app store,.

Q: Does the app work without internet? A: Yes. The app is "Offline-First." You can view schedules, clock in/out, take photos, and update job statuses without signal. Data syncs automatically when you reconnect,.

Features & Usage

Q: Can customers book their own appointments? A: Yes. You get a branded Online Booking Page (app.creativejobhub.com/booking/...). You can also embed this on your own website. You control the rules, such as buffer times and minimum notice.

Q: How does the Smart Estimator determine pricing? A: The AI analyzes the job description, trade type (e.g., Plumbing), and ZIP code. It looks at local market rates, estimated labor hours, and material costs to recommend "Competitive," "Market," and "Premium" pricing tiers.

Q: How do I cancel my subscription? A: You can cancel anytime from the Billing tab in settings. There are no long-term contracts or cancellation fees.

Q: What happens if I have an emergency job? A: Create a job with High Priority (8-10) or flag it as "Emergency". The AI routing system will find the nearest technician with the right skills and insert the job into their route, automatically notifying other customers if their ETA changes.