Notifications - Push & In-App

• Push notifications: Sent to mobile devices or PWAs to inform users of job assignments, updates, or critical alerts. Push requires tenant configuration and device permissions. 
• In-app notifications: Visible inside the application when users are active in the UI.

• Tenant administrators enable push configuration from the Integrations or Notifications settings. Configure provider credentials or integrations on the backend and ensure appropriate client-side tokens (public) are used where required.
• For PWAs, ensure service worker configuration is correct and the PWA is installed (some push behaviors vary by platform).

• Permissions: Users must allow notifications and grant relevant device permissions (notifications, background refresh).
• Common issues: Browser or OS blocking, stale device tokens, or misconfigured push credentials on the server. If notifications are not received:

1. Confirm the device has network connectivity.
2. Confirm the device has granted notification permissions.
3. Check tenant-level push configuration and provider credentials.
4. Inspect server logs for push delivery errors.

Use concise, actionable notification text and include a deep-link to the relevant job or screen. Avoid over-notifying to reduce notification fatigue; prefer important status changes for push.